The benchmark of excellence
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The Technology Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
Technology Excellence Awards
SaaS Company of the Year Award
Software customers keep paying for.
About this category
This award recognises a software as a service business whose product, customer success and recurring revenue stand out. Judges look for retention, product quality and the value customers get.
Eligibility
Open to UK software as a service businesses of every size.
Judging criteria
- Customer retention
- Product quality
- Customer success
- Growth
- Efficiency
Qualitative criteria
A product customers would miss.
Metrics
- Recurring revenue
- Net revenue retention
- Churn
- Customer satisfaction and uptime
Additional criteria
Entries should include a concise case study, supporting figures such as users, uptime, performance, revenue or time saved, and, where possible, feedback from customers or users. Commercially sensitive figures can be given as ranges or percentages, and nothing in an entry is shared beyond the judging panel. Never include credentials, security vulnerabilities that are not yet fixed, or personal data about users. Judges consider the size and stage of the business, so a start up competes on equal terms with an established technology company.
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